Operational Service Level Agreements This document defines the acceptable and unacceptable service levels, the indicators associated with these service levels, and actions to be taken in specific circumstances.
These SLAs (Service Level Agreements) are relevant only for startups. For enterprise SLAs contact our sales team at [email protected] SLA Definitions and Interpretations In this document, unless inconsistent with the subject or context, the following expressions shall have the meanings respectively assigned against them below
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Availability Service Level Agreements This document defines the acceptable and unacceptable service levels, the indicators associated with these service levels, and actions to be taken in specific circumstances.
These SLAs (Service Level Agreements) are relevant only for startups. For enterprise SLAs contact our sales team at [email protected] Service Performance and Availability SLA Table Sr No. Scope SLA Item SLA Threshold Critical Threshold 1 Processing and authorisation:
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Generic Service Level Agreements This document defines the acceptable and unacceptable service levels, the indicators associated with these service levels, and actions to be taken in specific circumstances.
SLA Definitions Term Definition Critical Threshold The values represent Issuer’s tolerable threshold service levels against the corresponding SLA Item. Service level deviation for an SLA Item beyond this threshold value shall give rise to an escalation.
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