Core Capabilities

Fusion envisions democratizing banking with its cloud-native and API first approach. Being built on the top of Zeta’s banking stack, fusion APIs cater to the entire account lifecycle right from issuance to the transactions enabling the fintechs to provide customizable and flexible solutions as per their project needs.

Zeta’s banking stack has a modular core banking system and an issuance platform. Banks and fintechs can build unique products and experiences on this stack. These products can be prepaid products, savings products, credit products, and so on.

Fusion currently supports only prepaid products with the RBL Bank and the IDFC First Bank that are onboarded as the banking partners.

Issuance and Management

Using Fusion, presently the fintechs can issue physical and virtual cards to their Account Holders or the users. These cards can be issued over the payment networks namely, MasterCard, Visa, and Rupay. The differentiator between the physical and the virtual cards lies in the fact that the latter can be used for e-commerce or online transactions only.

After successfully creating a card order and subsequently issuing it to the Account Holders, fintechs can manage the following attributes or lifecycle of the card:

• Set/Reset card PIN
• Deactivate card
• Delete card
• Replace card

Controls

Fusion provides an exhaustive limits and controls framework to the fintechs. Using this framework, fintechs can configure rules like:

• Allow or disallow certain types of transactions, for example, disallow ATM withdrawals.
• Block transactions beyond certain limits, for example, limit fuel expenses to INR 2000 per month.
• Block transactions at specific businesses, for example, disallow transactions at bars and clubs.

Fintechs can apply such transaction controls for accounts, account holders, products, or a group of products.

Integrations and extensions

Webhooks

Webhook is a notification system that allows you to receive alerts and notifications about important business process flows. You can subscribe to various accounts and transaction-related events and take necessary actions when they occur.

For example, notifying an account holder about a payment failure (using SMS/email) when a transaction at an apparel store declines due to the insufficient balance.

Interceptors

Interceptors are HTTPS endpoints with the extra functionality of returning a response. A fintech can intercept a payment request going out to a merchant on a particular card network, and based on its risk system’s logic and policies, direct Fusion to either approve or reject the request.

For example, you can intercept a cash withdrawal request and block the transaction. Another classic use case is Just-in-Time (JIT) funding, where you can assess a payment request from a user and decide to fund the account in real-time so that the transaction succeeds.

Back Office Tools

To manage the program, a fintech requires different tools and platforms for their internal teams to manage and run the program with fusion.

• Report Center: Reconcile and gain insights into all your reports accessible through one dashboard.
• Support Center: Respond and resolve support queries and service requests from your customers.
• App Center: Setup and manage your mobile applications and provide customized experiences to your customers.
• Performance Center: monitor the integration health in terms of success and failure responses, error codes, response durations, response rates, SLAs and logs.
• Power Center: Data visualisation tool for the fintechs to understand and receive business insights and metrics with regards to usage, engagement, retention and user behaviour across their programs with fusion.
• Authentication Center: Tool to manage the user access and tokens for the program–
  • grant/revoke access to your team
  • assign the roles to the team members (like admin, user)
  • generate and manage tokens for your program
  • keep a track of expiry and renewal of the tokens.

Note: Presently only Report Center and Support Center are live on Fusion. Keep track of this space for more updates.

Contact Zeta Support for more information on the back office applications.